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Terms & Conditions

Website Terms and Conditions of Use Relating to

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Headwear 24 (“Provider”) website located at the domain name (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy
The Website sells headwear and accessories online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment – MyGate Payment Gateway
All online credit card payments are processed by the MyGate Internet Payment Gateway. Card Holders may go to to view MyGate’s security policies.

Credit card transactions are acquired for Headwear24 by MyGate who are an approved payment gateway for Standard Bank. MyGate uses the strictest form of encryption and no credit card details are stored on this website.

Customers details will be stored by Headwear24 separately from card detailswhich are entered by the client.

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. All online transactions will be processed in South African Rands (ZAR).

Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client , where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the MD, Dave Turnbull on

For any enquiries or support related queries, please feel free to contact us on any of the supplied details on our contact page. For any website related issues, please contact

Export restriction
The offering on this website is available to South African clients only.

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery (where necessary) will be confirmed by way of email notification. Where requested, delivery will be made by courier to the address detailed on the customer’s account and will be for the customer’s account. A waiver needs to be signed by each customer once off to say that if goods are collected by a customer’s courier, Co-Lab Industries cannot be responsible for shortages once received by the customer. All goods signed for by the courier should be checked before leaving the warehouse.
Orders under 50 units do not get free delivery
Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.


Local Production Terms & Conditions

Our minimum order quantity on Branding  is as follows:

  • 1 to 14units : R650 surcharge
  • 15 to 49units : R100 set up fee cost per design/logo
  • colour change of logo for embroidery or print R100 per colour , if there are more than 2 colour changes R650 surcharge
  • 50 units and over no set up fee provided the logo colour isnt changing & the logo design remains the same on the total order quantity 


Kindly take note of the below regarding the lead times for branding:

  • Artwork gets done within 24 hours from quote approval provided the logos are supplied to us in the correct format
  • Sampling starts only when the artwork is approved
  • 0 to 50units sample produced in 48 to 72 hours from artwork approval
  • 51units and above sample produced in 24 to 48 hours from


Terms and conditions – local production

  • All branding prices are valid for 1 month. All stock prices are valid for 7 days from quoting.
  • Quotes are based on estimated prices; a more accurate price will be confirmed once a sample is made up.
  • Heat transfer prices excluding weeding
  • Artwork: all pantone colours, logos etc. must be provided by the customer. Artwork should be supplied in Vector / AI or high resolution Pdf formats. Any artwork to be re-drawn will be charged @ R200 per hour
  • Prices for blank stock do not include transport direct to customer, all orders to be collected at the respective branches. Alternatively, should you require direct delivery for blank stock, please advise on order confirmation to receive a quote accordingly.
  • Please note if we have received an official order and have to move the stock between branches there will be a 12.5% surcharge if the order is cancelled after moving the stock
  • Please note we can only reserve stock for 48 hours
  • Payment: 100% payment prior to starting the branding order for COD customers. Please allow for final payments to reflect in our account before goods are collected
  • Artwork and sampling will only commence on quote approval (click on approval tab below the quote)
  • Once artwork is approved, a sample will be made as per the approved artwork. Should the customer make changes thereafter an additional fee will be charged for each change made
  • Any artwork to be re-drawn will be charged @ R200 per hour
  • Production will only commence once a sample is approved in writing
  • Production lead times will be specified once the job has been planned and sample approved
  • Reject rate : We allow for a 1% reject rate on all orders
  • Should sampling be done and the customer decides to cancel the order or an order is below 50 units, there will be a Digitizing charge of R150 per logo
  • Please note if we have received an official order and have to move stock between branches there will be a 12% surcharge if the order is cancelled after moving the stock.
  • Please note if you do not place the order and we make up a sample, we will invoice you for the sample with a setup fee of R350.

Terms and Conditions - Jacquard Beanies

  • Prices apply only for stock coloured yarn.
  • Adult & kids sizes
  • Four thread colour options
  • Lightweight 
  • Unlimited branding placement
  • Minimum order of 100 units